Inspired Leadership. Exceptional Results.
Our Mission
We are in the business of delivering exceptional guest experiences while generating strong, sustainable results for our owners.
Integrity & Ethical Standards
Integrity is the foundation of who we are. We practice genuine hospitality, do the right thing, and hold ourselves to the highest ethical and professional standards.
Inclusive, One-team Culture
Inclusive by nature, we operate as one team. Our people are essential to our success, and we treat everyone with respect while valuing diverse perspectives and talents. We work hard, support one another, and celebrate success together.
Relentless Excellence
Focused on excellence, we strive to impress every guest and inspire repeat visits. Every decision and action we take is driven by positive, measurable results.
Purpose-driven Performance
First Call culture is built on a simple yet powerful mission, supported by our vision, principles, and values. We are committed to developing strong teams that create exceptional experiences and deliver meaningful returns for our investors.
Our Vision
To ensure that every individual connected to First Call Hospitality benefits from the relationship and takes pride in being part of it.
Our Purpose
First Call Hospitality is driven by a dual purpose: to maximize value and investment returns for every hotel property we serve, and to cultivate an environment where today’s team members are empowered to become the hospitality leaders of tomorrow.
Our Guiding
Principles
Our guiding principles support this mission and shape everything we do:
- Deliver exceptional guest experiences through capable, enthusiastic, and engaged teams.
- Set clear, realistic expectations for guests, partners, and associates
- Equip our teams with the tools and resources needed to succeed
- Foster open, clear, and concise communication at every level
- Create a culture where associates feel empowered, add meaningful value, and make a difference
- Build trusted business relationships through knowledge, expertise, and reliable results
Our Values
Our values define how we serve our guests, support our teams, and partner with owners. They guide our daily actions and reflect our commitment to delivering authentic hospitality and lasting results. Every First Call Hospitality team member lives these values:
Be In the Know
Stay informed, proactive, and prepared to make smart decisions
Communicate & Collaborate
Foster open dialogue and teamwork to achieve shared goals
Own It
Take responsibility, act with integrity, and follow through
Think Ahead
Anticipate challenges and opportunities before they arise
Make It Personal
Create genuine connections that elevate every guest experience
Spark Success
Drive growth, innovation, and measurable results
Be an Inspiration
Lead by example and positively influence those around us
Our Leadership Team
Our values define how we serve our guests, support our teams, and partner with owners. They guide our daily actions and reflect our commitment to delivering authentic hospitality and lasting results. Every First Call Hospitality team member lives these values:
Julie Lamb
Accounts Payable Manager
Close Heidi Wilcox
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Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Close Bill Gauerke
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.