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Services

First Call Hospitality, Inc. offers Hotel Management Services throughout the United States of America. With a core staff of hospitality specialists, we can manage and improve your hotel operations. We work closely with the hotels ownership group to effectively manage the property assets and to maximize a return on investment (ROI). We have the expertise and knowledge to manage properties that are currently open and the ability to cater management services to your needs.

Management Services We Offer

  • Hotel Management/ Operations
    Hotel Management/Operations

    FCH has the belief that success for the hotel comes from each operating department performing at their highest level achieving financial profitability and guest satisfaction goals.

    This is achieved through support from our FCH team who take a hands-on approach to ensure that the hotel is providing great service, maximizing revenues, and minimizing expenses. This is accomplished by hiring qualified management and sales; implementing processes and procedures for hiring and training staff as well as hotel operations; taking advantage of available purchasing programs and utilizing the resources of the experienced support staff from facility maintenance to accounting.

  • Sales & Marketing
    Sales & Marketing

    FCH has created a Sales Focused Culture whereby we strive to promote a proactive sales approach in all our markets. It is a culture based on continuous development and training of our managers, celebration of successes and accountability towards goals.

    Proactive sales efforts are achieved through an ongoing sales Prospecting Program focused on winning new business. Additionally, FCH employs tactics in Ecommerce to increase online presence and competitiveness. Finally, marketing opportunities are implemented and continued only when ROI is seen in a consistent manner.

  • Revenue Management
    Revenue Management

    FCH provides Revenue Management Services that create strategy that is right for the hotel and ownership and not only the brand or franchise. By providing a focused strategy based on specific ownership objectives that proactively position the hotel rather than reacting to the market, the hotel will achieve better results.

    In addition to daily revenue management oversight FCH provides hotel assistance with budgets, business plans, forecasting and displacement analysis as well as oversight of rate channel websites.

  • Accounting/Payroll
    Accounting/Payroll

    FCH provides centralized payable processing, accounting, treasury and payroll services. Monthly financial statements are prepared with a complete management narrative provided to ownership and/or stakeholders involved. Statements include actuals compared to budget and last year. Annually financial reporting can be prepared for tax preparations needed.

Additional Services Available

  • Renovation / Development
    Renovation / Development

    FCH can be integral in planning, organizing, and managing the resources necessary to bring about the successful completion of a renovation or a development project. With our experienced team we can assist ownership from start to finish; ensuring the project is completed on time and on budget. From site selection to design direction we can coordinate operation efficiencies and marketing strategies to ensure hotel ramps quickly. FCH can also provide full procurement and logistics services up to and including finalizing pricing and shipping.

  • Due Diligence
    Due Diligence

    Due diligence can be the most important part of deciding to invest in any property. FCH has a track record of uncovering the information needed to make the right decisions. This is accomplished thru market research, an in-person market and property visit and complete financial review of asset if available. A proforma with market analysis is provided so decisions regarding long term goals, financing and positioning can be made for a profitable return on investment.

  • Brand Engagement
    Brand Engagement

    We have found positive franchise relations have proven to be key in maintaining product and service goals; ultimately achieving profitable returns on an asset. This is especially important in an acquisition and/or new development. We can assist ownership with license/PIP negotiations, marketing/sales rebranding, and operational opportunities. We are approved to manage hotels under franchise contract with Hilton, IHG, Wyndham, and Radisson.

Why Consider FCH?

  • FCH operates your hotels as if FCH owns them, utilizing a hands on approach.

    A transparent fee structure with no hidden fees.

  • FCH is a third-party management company that has strong relationships with senior executives at IHG, Hilton, and Marriott/Starwood.
  • Track record of successfully completing turn-around strategies and up-flagging conversions.
  • Capable of producing above-average GOP percentages with consistent management teams.
  • Capable of consistently turning a profit in full-service F&B departments.
  • Sales culture focused on developing talent and finding business for new revenue streams.
  • FCH senior management individually have over 25 years of hospitality experience.