First Call Hospitality | A Smarter Way To Manage Hotels
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Management Services Offered

hotel management

 

Hotel Management / Operations

FCH has the belief that success for the hotel comes from each operating department performing at their highest level.

 

This is achieved through support from our executives who take a hands-on approach and utilize the individual brand standards and financial reports to ensure the properties are maximizing revenue and minimizing expenses in every aspect.

 

  • •  A Regional Director of Operations is assigned to each property and schedules, at minimum quarterly visits. Visits are based on performance and occur more frequently if needed. Typical property visits consist of a thorough property inspection, financial review and review of all brand and FCH policies. A property visit recap is completed and available for owners and other FCH colleagues to view at the end of each visit.

 

  • •  On a regular basis the Regional Director of Operations will contact each of their respective hotels to discuss financials, provide additional training and to gain more information about how the hotel is performing.

 

  • •  FCH also provides to our properties : Dedicated IT, Centralized Purchasing, Equipment and Facility Maintenance support, Daily and full accounting support with centralized invoice processing, payroll services, budgeting, and

production of detailed financial reports.

accounting

 

Accounting

FCH prepares asset, liability, and capital account entries by compiling and analyzing account information. Documents financial transactions by entering account information. FCH will recommend financial actions by analyzing accounting options.

Sales & Marketing

 

Sales & Marketing

FCH has created a Sales Focused Culture whereby we strive to promote a proactive sales approach in all our markets.

 

It is a culture based on continuous development and training of our managers, celebration of successes and accountability towards goals.

 

  • •  Additionally, FCH has developed an ongoing sales Prospecting Program focused on proactive sales and winning new business. Initial train ing videos are completed with follow up training conducted by the VP of Sales & Marketing for every new hire. Each sales manager has assigned goals and is required to submit monthly reports of calls made and revenues booked.

 

  • •  FCH employs an ECommerce/New Media Manager who maintains all ecommerce opportunities and marketing media across the portfolio not facilitated by the franchise brands. This includes Search Engine Optimization of vanity websites and mobile applications besides other sales and marketing opportunities available. The Manager works closely with the RSS to ensure the goals are met of the Sales & Marketing plans and provides monthly reporting to determine ROI on marketing dollars spent.

 

due diligence

 

Due Diligence

Due diligence can be the most important part of deciding to invest in any property. FCH has a track record of uncovering the information needed to make the right decisions.

 

• Market Research is conducted prior to an initial offer by examination of the provided Offer Memorandum, initial STR Reports, and other Financials. Additional research is conducted through examination of the local Department of Economic Development, STR Trend reports as well as industry periodicals.

 

After an initial offer is given, an on-site visit is conducted by the VP of Sales & Marketing as well as a RegionaDirector of Operations. During this visit a Competitive Set Analysis is conducted as well as a additional market research and report analyzation . Additionally, a thorough property walk through is conducted to uncover any asset limitations. Finally, meetings with the current owner and/or General Manager occur to discuss financials and other important areas.

 

Proforma Creation is available to determine next steps in the due diligence process. Current hotel information, local competitive market analysis and hotel industry data is utilized in creating realistic proformas.

renovation & development

 

Renovation / Development

FCH is integral in planning, organizing, and managing the resources necessary to bring about the successful completion of a project.

 

Upon being awarded a project, FCH will assign a dedicated Project Manager. This individual is responsible for the overall success of a project by managing the goals and objectives, while honoring the project requirements set forth by the client. The project manager’s priority is to see that we are working gently without disrupting the comfort of your guests, ensuring continuity of your business.

brand engagement

 

Brand Engagement

We take a very proactive approach with the franchisor by attending brand property visits at least once per year, regionameetings and conference calls besides the annual Owner/Management Convention. We also serve on the brand committees and have participated in several test pilots and programs which have the potential to increase the overall return on investment.

 

With all franchisors we take advantage of the tools, programs, and services available through the contracted franchise and marketing fees. In some cases we have also engaged brand revenue management services and sales tasks force assistance if rebranding or an ownership transition has occurred.

 

We have found positive franchise relations have proven to be key in maintaining product and service goals; ultimately achieving profitable expectations.

 

First Call Hospitality, Inc. offers Hotel Management Services throughout the United States of America. With a core staff of hospitality specialists, we can manage and improve your hotel operations. We work closely with the hotels ownership group to effectively manage the property assets and to maximize a return on investment (ROI).

 

We have the expertise and knowledge to manage properties that are currently open and the ability to cater management services to your needs.

 

 

What We Provide

  • Asset Oversight
  • Data Management and Distribution
  • Sales and Marketing Management
  • Revenue Management, Strategy and Oversight
  • Human Resources
  • Purchasing, Contracts and IT
  • Engineering
  • Site Visits
  • Payroll Processing
  • Management of Employee Benefits
  • Property Improvement Plan (PIP) Management
  • Special Project Contract Specialists (utilizing cross over talent)

 

Additional Services

Renovation / Construction Oversight

 

FCH is integral in planning, organizing, and managing the resources necessary to bring about the successful completion of a project.

 

Upon being awarded a project, FCH will assign a dedicated Project Manager. This individual is responsible for the overall success of a project by managing the goals and objectives, while honoring the project requirements set forth by the client. The project manager’s priority is to see that we are working gently without disrupting the comfort of your guests, ensuring continuity of your business.

E-Commerce

 

FCH employs an E-Commerce manager to oversee a property’s online sales and presence. They are responsible for conveying a consistent brand image that attracts customers by encouraging sales on the Web.

 

Managers also integrate with your traditional sales team to collaborate on traditional sales methods with new E-Commerce methods.

Training & Development

 

With our experienced, professional staff, FCH tailors training and development of all managerial and hourly staff that continues our standard of knowledgeable, courteous and first class customer service in our hotels which leads to a consistent and unmatched experience for our guests.

New Media Marketing

 

Using new mediums and technology, including custom video presentations, feature-rich email marketing, professionally designed print collateral and social media – FCH creates exciting new ways to perfect your branding and identity and allows for new ways to sell your hotel, by separating yourself from your competition and making the best impression for guests and potential customers.

Why Consider FCH?

  • FCH operates your hotels as if FCH owns them, utilizing a hands on approach.
    • A transparent fee structure with no hidden fees.
    • GOP guarantee.
  • FCH is an award winning third-party management company that has preferred status with both Hilton and IHG.
    • Strong relationship with senior executives at IHG, Hilton and Marriott / Starwood.
  • Track record of successfully completing turn-around strategies and up-flagging conversions.
  • Capable of producing above-average GOP percentages with consistent management teams.
  • Capable of consistently turning a profit in full-service F&B departments.
  • Dedicated in-house E-commerce manager to ensure utilization of all e-commerce and new media opportunities.
  • Sales culture focused on developing talent and finding business for new revenue streams.
  • FCH senior management individually have over 25 years of hospitality experience.
  • Currently manage over 2,000 rooms, placing FCH in the mid-level size for management companies
  • Headquartered in Fargo and has a satellite office in Atlanta, GA.