First Call Hospitality | A Smarter Way To Manage Hotels
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First Call Hospitality Management Team


Left to right Front Row- Julie Lamb, Kerry Murphy, Heidi Wilcox

Left to right Middle Row- Colin Klipfel, Theresa Nelson, Lori Hiedeman, Nina Sand

Left to right Back Row- Janet McCutcheon, Doug Bormann, Rick Tietz, Todd Troyer, Brandon Bye

(Not Pictured:   Sandra Stulen, Perry Tarleton, Chris Bowen, Josh Johansen, Jerry Henrikson, Steve Hanson)



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Nina Sand


Oversees all financial operations of FCH properties, including supervision of accounting, payroll, and accounts payable functions.

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Theresa Nelson

Director Of Human Resources / Payroll

Responsible for planning, directing and coordinating human resource management activities of the company and maintain functions.

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Richard Tietz

Head Of Maintenance

Works with the Chief Engineer at each FCH property regarding daily operations and the functioning of equipment and systems.

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Doug Bormann

Director Of Purchasing & I.T.

Oversees all Technology and Utility purchases as well as budgets, organizes, purchases and coordinates shipments, invoice payments in the opening, remodel and PIP upgrades.

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Chris Bowen

E-Commerce / New Media Manager

Finds new ways to sell and market for FCH’s portfolio of hotels, with printed and electronic collateral, email marketing, social media, web sites, video and photography and other online channels.

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Brandon Bye

Accounting Manager

Prepares monthly, quarterly, and annual sales use tax returns. Works with outside auditors, maintains licenses, and completes bank reconciliations and financial statements.

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Julie Lamb

Purchasing Assistant / Accounts Payable

Processes all hotel invoices for payment ensuring purchase orders and coding are accurate. Researches and organizes vendor pricing for various goods and services.

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Lori Hiedeman


Works closely with Hotel management making sure each hotels payroll is processed on schedule. Updates and enters employee information.

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Jerry Henrikson

Purchasing Manager

Works closely with the Management Company and hotels to purchasing goods and materials. Sets up delivery schedules to make sure product and furnishing are delivered and approved by owners.

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Josh Johansen

Project Manager

Has a variety of responsibilities including operation field support, technology support service and assists with hotel transitions, together with asset management and acquisitions.

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Steve Hanson


Oversees operations and implementation regarding new development, construction and renovation.

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Our most valuable assets, our team members, are professional and continually challenged to achieve these goals through on-going training and measurable objectives. Our leadership will set the pace for this by example, always pursuing excellence through constant diligence and passion.