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Holiday Inn Fargo Reservations Manager, Val Olson, Honored at North Dakota Governor’s Awards for Travel & Tourism

Posted by First Call Hospitality in Awards & Recognition, Guest Service, Hotel News 01 May 2017
val olson holiday inn fargo

Val Olson, Pictured, Center

FARGO, ND. – Val Olson, Reservations Manager at the 310 room Holiday Inn Fargo Hotel & Convention Center, was recently awarded the Sakakawea Award for Behind the Scenes Tourism Employee at the North Dakota Governor’s Awards for Travel and Tourism on April 19, 2017, at the North Dakota Travel Industry Conference, presented at a ceremony in Bismarck, ND.


Val was one of just six award winners in the entire state of North Dakota, recognized for her passion and dedication of North Dakotans who have contributed to the growth of Travel and Tourism.


North Dakota Governor Doug Burgum, Department of Commerce Tourism Director Sara Otte Coleman and Destination Marketing Association of North Dakota President Suzie Kenner presented the award.


The official announcement of the award presentation is as follows:


Sakakawea Award for Behind the Scenes Tourism EmployeeVal Olson – Reservations Manager, Holiday Inn of FargoIn her 25-year career at Fargo Holiday Inn, Val Olson goes from that person that is “just answering the phone” to being invited to reunions, graduations, weddings, and company gatherings as a guest. Tourism officials have used her as an exemplary sounding board, catalyst and resource when rolling out new policies and programs. “She is wonderful! She embodies all the important customer service skills needed in the hospitality industry. Some of the qualities I admire the most include: patience, follow- through, communication, and kindness. The hotel is fortunate to have her on their team; she represents herself and the company as a true professional,” said a Fargo Holiday Inn client. This award celebrates the young woman (Sakakawea) whose work behind the scenes allowed for the journey to be successful to others. Olson has provided innumerable journeys to countless voyagers.


“We are very grateful to have Val on our team,” said Mike Prekel, General Manager of the Holiday Inn Fargo.  “Throughout her career, she has shown time and again that she has the qualities that earned her this award.”


“Val is a terrific representative of not only the Holiday Inn Fargo, but of all FCH employees,” said Heidi Wilcox, Chief Executive Officer, First Call Hospitality (FCH), which manages and operates the Holiday Inn Fargo.  “She processes the drive and professionalism to please her clients and represents her community at the same time.”


About the Holiday Inn Fargo Hotel & Convention Center

The Holiday Inn Fargo is located off of 13th Avenue across from West Acres Mall in the heart of the business, shopping, entertainment and medical districts of Fargo, North Dakota. The hotel recently went through a multi-million dollar renovation of all guestrooms, public spaces and exteriors.


Known as a landmark in the Fargo-Moorhead area – this upscale full service hotel features local favorite destinations The Shipwreck Bay Water Playland, as well as The Gallery Restaurant and Spirits Lounge, where you can enjoy a hearty breakfast and lunch buffet, elegant dinner or relax with a favorite cocktail.


Visit for more information.


The hotel is independently owned by 3803 Hospitality, LLP. and operated by First Call Hospitality under a license issued by the Holiday Inn.

View More Information:     Holiday Inn Fargo