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Fourteen FCH Properties Awarded the 2017 TripAdvisor Certificate of Excellence

Posted by First Call Hospitality in Awards & Recognition, Company News, Guest Service, Hotel News 30 Jun 2017

2017 TripAdvisor Certificate of Excellence

 

88% of the FCH Portfolio Honored as Top Performing Hotels as Reviewed by Travelers on the World’s Largest Travel Site

FARGO, ND. – First Call Hospitality, Inc. (FCH), a hospitality company with sixteen hotels in its portfolio made up of full service and focused service brands, announced that it has received the 2017 TripAdvisor® Certificate of Excellence award for the following properties:  Holiday Inn Express & Suites Dallas West I-30 Cockrell Hill, Holiday Inn Austin Midtown, Holiday Inn Express Fargo West Acres, Holiday Inn & Suites Atlanta Airport-North, Holiday Inn Express Fargo SW I-94 45th St., Hampton Inn & Suites Tomball, Hampton Inn Gainesville, Hampton Inn Madison Huntsville Airport, Hampton Inn Rochester, Hampton Inn St. Charles, Microtel Inn & Suites Rochester Mayo Clinic South, Microtel Inn & Suites West Fargo, La Quinta Inn & Suites Grand Forks and La Quinta Inn & Suites Rochester.

 

Now in its 7th year, the Certificate of Excellence designation recognizes establishments that consistently earn great TripAdvisor reviews from travelers. Winners include:  One-room B&Bs to 600-room hotels, Hidden attractions to world-famous museums, and local cafés to Michelin-starred restaurants.

 

“As a company, we are constantly educating our staff and employees about the importance of customer service and providing a positive and memorable experience for our guests.”

 

The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

 

“We are again honored to receive these accolades,” said Heidi Wilcox, Chief Executive Officer for FCH. “As a company, we are constantly educating our staff and employees about the importance of customer service and providing a positive and memorable experience for our guests.  TripAdvisor guest reviews and the Certificate of Excellence award are key indicators we use to measure our effectiveness across our portfolio of hotels.”

 

“This recognition helps travelers identify and book properties that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travelers feel more confident in their booking decisions,” says Vice President of Industry Marketing, Heather Leisman.

 

Click to View More Information About Our Certificate Of Excellence Winners