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Within First Call Hospitality is a strong commitment to serving our guests and giving back to our community. Here you can read more about our contributions.

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ith 11 properties in our portfolio and more coming soon, we are constantly expanding.  Each of our hotels, spread across the United States, participates in local charitable activities, have held food drives, clothes drives and clean-up efforts for local parks.  At the corporate level, we have corporate staff members who serve on boards of various charitable organizations.

 

With our staff members and employees dedicated to contribute to their communities on a personal level, we seek to provide a positive impact wherever the FCH flag is planted.

 

Our Employees In Action

 

Community Outreach

FCH believes in the importance of being a part of the communities they do business in. By making our communities stronger, we strengthen our employee and customer base bringing results that are much more than smart fiscal decisions.

 

Below are a few select examples of our hotels giving back to their respective communities.

 

 

Focused Service Contributions

Hampton Inn & Suites Gainesville, FL

•  For years, the Hampton Inn Gainesville has been the biggest contributor to Alexa’s Closet, a program which provides nurses with a closet full of crafts they use to make playful, lasting memories for the families of babies born into the UF Health Neonatal Intensive Care Unit, or NICU. The joy and morale boost created by these crafts are vital to families who are going through very difficult situations. Alexa’s Closet also provides a stocked toy box for the siblings in the NICU waiting area and stocks the Pediatric unit with crafts for their art room. In addition, the hotel staff provides a surprise Christmas dinner to the entire NICU team.

Alexa’s Closet takes its name from the granddaughter of the Hampton Inn’s General Manager, Susan Perkins. Alexa is a NICU survivor who spent an amazing 108 days in the hospital, and she was the March of Dimes National Ambassador 2006.

•  The management team at the Hampton Inn also provides regular support to the ProStart Culinary program at Eastside High School in Gainesville, preparing students to succeed in foodservice and lodging positions by giving them school-to-career training. By participating in resume building, mock interviews and working through one-on-one scenarios the Hampton staff pass on practical knowledge to young people eager to break into the hospitality industry. A few students have even interned at the hotel, gaining valuable experience alongside our breakfast staff.

In February 2015, Eastside High School competed in a statewide ProStart competition and showed their caliber by placing 2nd out of 49 schools.

•  As members of the Alachua County Hospital Council, the Hampton Inn Gainesville annually participates in an event called the Amazing Race which helps raise funds for local charities. The hotel staff loves participating in the fun, frenetic events while giving back to their community.

•  Finally, giving back starts with taking care of the Hampton family. The Hampton Inn Gainesville hosts a back-to-school ice cream party in which school-age children of employees receive all of the necessary supplies they need when returning to class.

Hampton Inn Rochester, MN

•  Each year the employees of the Hampton Inn, Rochester donate their time and supplies to feed families at The Hope Lodge. These families are in town while loved ones battle health issues at the Mayo Clinic. Hospitality along with a hot meal goes a long way.

•  The MS Society is a cause near and dear to the employees at the Hampton, Rochester as Lisa Taylor, an 18 year employee of the hotel, is afflicted with the disease. Each year the hotel team walks together to show their support and raise money for this great cause.

•  During the school year, members of the Hampton Inn Rochester staff volunteer at Autumn Ridge Church to put together backpacks full of food for families in need. The church puts together over 45 backpacks/week to send home with children throughout the Rochester School District to ensure they have food over the weekend.

Hampton Inn & Suites Tomball, TX

Besides participating in Hilton’s Month of Service Initiative, the hotel works with the community by working with the graduated special needs students of Tomball High School. Students come to the property Monday through Friday for a couple of hours and work alongside the staff to gain valuable work experience. The staff and the kids enjoy working together, and it benefits the kids tremendously.

Hampton Inn St. Charles, MO

Recently, the team in St. Charles decided that their focus for philanthropy would be organizations that help children. The hotel participates in the “Jeans for St. Jude’s” whereby employees could donate a few dollars and wear denim jeans on targeted days. Additionally, customer Thanksgiving cards were purchased that help support the St. Louis Children’s hospital and employees donate time to volunteer at 5K runs for charitable organizations like Cystic Fibrosis. Finally, the hotel also participates annually in the Hilton Month of Service initiative.

 

Full Service Contributions

Holiday Inn Austin Midtown

•  Ronald McDonald House is a charity near and dear to the employees of the Holiday Inn Austin Midtown. Each year they hold a Halloween customer appreciation event that raises money for the charity. Additionally, they offer a discounted rate as well as taking cookies to their reception desk on a periodic basis. Finally, the hotel participates in “Jeans for a Cause” whereby an employee will be allowed to wear denim jeans with a $5.00 donation with all proceeds going directly to Ronald McDonald House.

•  The hotel has also partnered with the American Cancer Society by donating complimentary guestrooms when available to patients that are coming in to St. David’s or Seton Hospital for their chemotherapy appointments.

 

 

 

Community Outreach News Items

tom breen marines

Holiday Inn Austin Midtown Receives Two Prestigious Awards

On October 21, 2016 the Holiday Inn Austin Midtown was presented with a Certificate of Appreciation by the Marine Corps ...
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FCH Portfolio of Hotels and Employees Give Back During the Holiday Season

FCH Portfolio of Hotels and Employees Give Back During the Holiday Season

The FCH portfolio of hotels got into the Holiday spirit from Halloween to Christmas, where everyone pitched in their time for ...
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Holiday Inn Fargo Employees Volunteer for National Adopt-A-Cat Month

Holiday Inn Fargo Employees Volunteer for National Adopt-A-Cat Month

To celebrate National Adopt-a-cat month, the employees of the Holiday Inn Fargo wanted to help out a local cat shelter. The ...
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Holiday Inn & Suites Atlanta Airport North Volunteers for Action Ministries Community Center

Holiday Inn & Suites Atlanta Airport North Volunteers for Action Ministries Community Center

Sara Lowen, BT Manager and Charmaine Lane-Dixon, Catering Manager of the Holiday Inn & Suites Atlanta Airport-North, represented the hotel's ...
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Guest Service

As hospitality professionals, FCH promotes guest satisfaction first and foremost, seeking to provide our guests with welcoming environments in our hotels and also exceptional service from our employees at every level.  Not only do our hotels consistently score above their respective Brand standards – a number of our hotel staffs and employees have been recognized as top Brand service award winners.

 

Below are a few select examples of our hotels and our employees showcasing exceptional guest service.

 

 

2017 TripAdvisor Certificate of Excellence Award Winners

 

Guest Service Recognition & News Items

Holiday Inn Express Fargo West Acres

Holiday Inn Express Fargo West Acres Receives IHG Quality of Excellence Award

Recently, the Holiday Inn Express Fargo West Acres was awarded the IHG Quality of Excellence award. This achievement was awarded ...
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2017 TripAdvisor Certificate of Excellence

Fourteen FCH Properties Awarded the 2017 TripAdvisor Certificate of Excellence

88% of the FCH Portfolio Honored as Top Performing Hotels as Reviewed by Travelers on the World’s Largest Travel Site ...
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val olson holiday inn fargo

Holiday Inn Fargo Reservations Manager, Val Olson, Honored at North Dakota Governor’s Awards for Travel & Tourism

FARGO, ND. – Val Olson, Reservations Manager at the 310 room Holiday Inn Fargo Hotel & Convention Center, was recently ...
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tom breen marines

Holiday Inn Austin Midtown Receives Two Prestigious Awards

On October 21, 2016 the Holiday Inn Austin Midtown was presented with a Certificate of Appreciation by the Marine Corps ...
Read More
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